Candidate support

Have you been asked to complete a TestGorilla assessment and aren’t sure what to expect? This space is for you and has everything you need, including troubleshooting help and answers to your FAQs.

Search

Our recommended reads to help you get started

Tools for taking an assessment

Information to ensure that your assessment runs smoothly.

Step-by-step guide to taking your assessment

A comprehensive walkthrough of what to expect in your assessment.

FAQ and troubleshooting for candidates

Are you facing issues while taking your assessment? This is your fastest source of answers!

Guide to TestGorilla Profiles

This guide illustrates the steps of creating a TestGorilla Profile and analyzing your results.

Practice makes perfect

Practice is crucial for success, so in order to get used to our platform you’ll receive 4 practice questions at the start of each test. Your answers to these questions do not contribute to your final score, nor does the employer see your answers to them. They are there to help you feel comfortable with the test format.

Read more about practice questions >

Taking the tests

After the practice questions, your test will begin. The different types of questions you may be asked to answer are: multiple-choice, multiple-select, true/false, essay questions, file uploads, video recordings, and coding challenges. The types of questions will depend on the position you are applying for.

You will see a time and progress bar along the top of the assessment to help you best manage your time. Keep an eye on this throughout the assessment! Don’t worry, there are points where you will be able to take a break and the timer will pause.

Read more about taking tests >

Taking a break

We know that taking a test can be a stressful experience, which is why our platform allows for breaks between tests in an assessment.

Our platform will prompt you when you are able to take a break, and you will be able to close the window. When you’re ready to start again, you’ll be able to simply follow the link found in your invitation.

Read more about taking breaks >

Do years of experience make candidates qualified?

Pre-employment testing: A complete guide

Benefits of pre-employment testing for candidates

Frequently asked questions

Can TestGorilla help me find a job?

Unfortunately not. TestGorilla provides pre-employment... Continue reading

I am using a public invitation link, but my email address is not accepted. How do I take the assessment?

First, check that your email address is typed correctly. All email addresses are processed through an email validation service that prevents... Continue Reading

Can I try the assessment again?

No. Your invitation link can be used once, and will expire when you've completed your assessment... Continue Reading

I have completed my assessment. What happens next?

TestGorilla does not play any part in the decision-making process. The decisions are made solely by the hiring company. As such, we cannot provide you with updates or time frames.... Continue Reading

What do I do if the questions are loading slowly or my test has frozen?

This is most often a problem with the internet connection. If your connection is slow or unstable, you may face issues loading questions and saving your answers. We recommend... Continue Reading

What should I do if I haven't received my email invitation yet?

If you are expecting an invitation from us, please first check your spam folder. If it's there, mark the email as Not Spam. If it is not there... Continue Reading

Where can I see my results?

You will be redirected to the TestGorilla Profile page upon completing your assessment... Continue Reading

Why did my assessment end after only a few questions?

The company you applied for has likely included qualifying questions in their assessment. These are used to ensure that only candidates who meet their minimum requirements... Continue Reading

Why can’t I log in/create an account?

If you have been invited to take an assessment, you do not need to create an account in our system... Continue Reading

When I click the link why does the page say, "The assessment is no longer available"/"The assessment is currently unavailable"?

This is something in the control of the company you applied to. It could be that they have already closed their assessment. You will need to... Continue Reading

Looking for more information?

Find out more about how TestGorilla assessments are reinventing hiring.

Science behind TestGorilla

Candidate support

Search

Tools for taking an assessment

Step-by-step guide to taking your assessment

FAQ and troubleshooting for candidates

Guide to TestGorilla Profiles

Practice makes perfect

Taking the tests

Taking a break

Do years of experience make candidates qualified?

Pre-employment testing: A complete guide

Benefits of pre-employment testing for candidates

Looking for more information?

Company guides

Getting started

Creating and managing assessments

Detailed test guides

Creating your own tests

Analyzing results

Account management and billing

Integrations and API

Roadmaps and release notes