FAQ: Account questions

1. Why can't I log in to my account?

2. I'm not receiving my verification or password reset email.

3. Why isn't my email address being accepted when registering for an account?

4. How can I delete my account?

5. How do I add users to my account?

Account questions

Why can't I log in to my account?

This is usually because the account has not yet been verified. Check your inbox and spam folder for an email from us, and follow the enclosed link to set your account password. After this, you will be able to gain access.

If the email is in spam, mark it as Not Junk / Spam to ensure you receive communications from us in the future.

We recommend contacting your network administrator if you have not received this email. They may need to whitelist our domain for you to receive our emails.

If you still cannot gain access, please contact us.

I'm not receiving my verification or password reset email.

First, check your spam folder. If it isn't there we recommend contacting your network administrator. They may need to whitelist our domain for you to receive our emails.

If this doesn't fix the issue, please contact us.

Why isn't my email address being accepted when registering for an account?

 Our system does not accept personal email addresses such as Gmail, Yahoo, etc. for account creation. We also prevent registering with educational email addresses such as .edu and .ac addresses.

We have a few reasons for blocking sign up for certain email addresses:

• Our service is for the use of companies to create and deliver pre-employment skills assessments as part of their hiring process. We do not provide personal training or educational services.
• Blocking personal email addresses from registering prevents candidates from signing up and trying to take tests themselves before taking your assessment. Practice questions are provided before each test in an assessment so candidates have the chance to familiarize themselves with our platform.
• Education-based emails are blocked to prevent students from signing up for our service to use it as a study aid.

If your business does not have a personalized domain, or you are employed by an educational institution, you can still register by contacting us.

How can I delete my account?

First, you need to downgrade your subscription to a Free Forever plan. Once this is done, you can contact us to have your account deleted. 

How do I add users to my account?

Users are added by going to the Team management tab within your account. You can then invite or remove users depending on your user role: