1. Can a candidate use a mobile device to take their assessment?
2. Can I see how long my candidate took to complete the assessment?
3. How can I reduce the number of candidates using my public link?
4. My candidate experienced technical issues. How can I reset the assessment for them?
5. Why can't I invite candidates to my assessment?
6. Why is a candidate's email address not being accepted?
7. What instructions does my candidate receive?
8. How can candidates get support when they are completing an assessment?
Candidate related questions
Can a candidate use a mobile device to take their assessment?
While the candidate can take their assessment on a mobile device, we do not recommend it. The small screen size can make answering questions very difficult. We highly recommend using a laptop or desktop computer and Chrome as the browser.
Additionally, if the assessment contains questions that require the use of programming skills, they will be shown a warning that discourages them from taking the assessment on a mobile device. This is because writing code on a mobile device is so difficult.
Can I see how long my candidate took to complete the assessment?
We do not currently offer this feature. However, we are working on ways to improve the information displayed to you. While we can't provide a definite timeframe for this, our product roadmap details the features we are working on and is updated with every new release of our product.
How can I reduce the number of candidates using my public link?
The beauty of a public link is that it allows you to assess candidates with the required skills regardless of the CV they can present. This means large quantities of candidates requesting to take your assessment.
However, this might mean that candidates who don't meet the minimum requirements attempt to apply. To help resolve this, we recommend utilizing qualifying questions to ensure that only candidates who meet your requirements are presented with your assessment.
Candidates who fail the qualifying questions are disqualified before the assessment begins, saving you both time and money.
My candidate experienced technical issues. How can I reset the assessment for them?
It isn't possible to reset assessments. If a candidate needs to retake a portion of the assessment for any reason, they will need to start over. To do this, you will first need to delete them from your candidate list. You will then invite them again.
Please note that your candidate will receive the same questions they were shown before, which may influence their results. We recommend downloading the candidates' original results before deleting the candidate from the assessment, then advising them to skip all tests and questions that they have already answered.
Why can't I invite candidates to my assessment?
First, check the content of your assessment. If your assessment has a yellow diamond icon next to it, this indicates that it uses a feature not included in your current plan. Once you access your assessment, you will see the same diamond icon next to the feature which is blocking you. This tends to be public links, premium tests, or qualifying questions.
You can trial premium features by inviting yourself and other registered account users to take this assessment, but you will need to upgrade your plan to be able to invite external candidates. Alternatively, you can edit the assessment to remove the premium feature.
If this doesn't seem to be the issue, please contact us.
Why is a candidate's email address not being accepted?
When you invite a candidate to an assessment, we run their email address through a system that validates its authenticity. If the address is flagged as fake or likely fraudulent, it will be blocked. Emails that contain a lot of numbers or random characters are more likely to be flagged as fraudulent.
Check that the email address has been typed correctly. If you are certain it is correct and valid, and you have had communication from the candidate using that email address, please contact us.
What instructions does my candidate receive?
When you invite a candidate to your assessment, they receive an email through the TestGorilla platform inviting them to take an assessment. The default email will contain links to some help articles, as well as a brief explanation of what to expect from the assessment. Before they begin the assessment, they are provided with an explanation of why they are being asked to take an assessment, the time it is expected to take, and what types of things to encounter during the assessment.
For a more detailed look into what instructions your candidate will receive, check out our Step-by-step guide for candidates. If you'd like to provide different or more information, you can edit the invitation email and add a welcome video.
How can candidates get support when they are completing an assessment?
We aim to make the testing experience as positive and effortless as possible for your candidates. If your candidates run into a problem, we're here to help.
There are two ways candidates can get technical support:
- Help center. The candidate guides in our help center is the fastest way to get help for our most common questions, such as troubleshooting basic camera setup and what tools are needed for the assessment.
- Direct support. If a candidate needs more help than is provided in our help center, they can contact us directly. This can be done while taking the assessment: below each assessment is a contact link.