Yes, you can upgrade or downgrade your plan anytime to better align with your evolving needs. You will continue to have access to the features of your initial plan until your subscription finishes. Please note, that if you are on a pre-existing Legacy plan you can only select to upgrade/downgrade to a Free Forever, Starter or Pro plan going forward. For information on upgrading, downgrading, or canceling your plan, please read our guide: Subscribe to, change, or cancel a plan.

The Starter and Pro plans no longer have credits? What does this mean?

With the rollout of our new Starter and Pro plans, TestGorilla is now unlimited! Instead of credits, you can now simplify your hiring with access to unlimited assessments and candidates.

Can I switch from the previous credit-based plans to the new unlimited plans?

Yes, you can switch from the previous credit-based plans to the new Starter or Pro plans. For information on upgrading, downgrading, or canceling your plan, please read our guide: Subscribe to, change, or cancel a plan.

Can I remain on my existing Pay-as-you-go/Business/Scale plan?

Yes! You can remain on any pre-existing plans. Please note that if you would like to upgrade or downgrade your account going forward you will only be able to choose between the Free, Starter, and Pro plans.

I'm currently on a Pay-as-you-go/Business/Scale plan. What happens with my remaining credits if I subscribe to a new plan?

The credit system is no longer in effect with the introduction of the new Starter and Pro plans. Instead of using credits, you now have access to unlimited candidates and assessments.

How are credits used?

Candidate credits are used on a per-candidate, per-assessment basis.

1 candidate can take 1 assessment for the cost of 1 credit.
1 candidate taking 2 assessments costs 2 credits.
2 candidates taking 1 assessment costs 2 credits.
2 candidates taking 2 assessments each costs 4 credits.

Assessment credits are used when an external candidate has been invited to the assessment and has started taking it. If you need more credits than your plan included, our system will allow you to accrue overages. We will charge for these each month.

If you run out of candidate credits while an assessment is live, we've got you covered! Your candidates will never be blocked from taking their assessment. Each candidate that takes the assessment will accrue a credit to be charged to your account. As soon as your candidate balance has been paid, you'll have access to the results.

Do you offer a free trial?

If your company has over 50 full-time employees and has never subscribed to a paid plan before, you qualify for our 15-day trial. Within this trial period, you can access all premium features associated with the chosen plan. Click here for more information.

Do you offer pay-as-you-go plans?

We no longer offer a Pay-as-you-go plan. Our previous Pay-as-you-go plan is now a legacy plan.

How can I buy more credits if I run out?

If you need more credits than your plan included, our system will allow you to accrue overages. We will charge for these each month on your billing date. You can learn more about this here.

I'm having trouble accessing my billing details.

The Plan & billing tab is accessible to all users so you can see what plan you're on and how many credits are available, but only the account owner can change billing details. Please contact the responsible person on your team. In the interests of data protection, we will only discuss account/billing details with the Account Owner.

Where can I enter my company's VAT details?

VAT details are entered at the checkout screen when you are upgrading your plan and can be updated by managing your billing information.

If you are charged VAT, you will be informed of this during checkout, as it is not included in the advertised price. If you do not see a place to enter your VAT number, this is because you are not being charged VAT.

Can you provide me with a quote or purchase order?

Yes, we can provide a quote for your desired plan. Please contact us for further details.

Do you offer discounts for non-profit organizations?

Yes, except for government and education organizations. Contact us with proof of your non-profit status, and we will provide you with a discount code to use during checkout.

How can I cancel my plan?

We’re sorry to see you go! As with other billing items, only the account owner can cancel your plan. To cancel, navigate to the Plan & Billing tab and click Manage plan. Then, continue with the next steps to confirm your cancellation.

Your plan will continue to be active for the duration of the billing cycle and you will still have access to all data and features during that time.

Billing questions

Can I upgrade or downgrade my plan at any time?