When we stop offering a plan to new customers it becomes a Legacy plan.
Our team works hard to make sure TestGorilla gets better each day. This often means new features and improvements, new tests, and even localizing into other languages. As TestGorilla evolves, our plans do as well. Our priority is to offer legacy customers a policy for plan changes that are fair and transparent, but we also have to be mindful of doing what's right for the business long-term.
| Are you currently using a Pay-as-you-go, Scale, or Business plan? These plans are now considered Legacy plans as we have introduced updates to our available subscription options. Information regarding billing cycles, credits, and other details pertaining to them can be found in the article below. |
Approx. reading time 8 minutes
In this article
- What is a legacy plan?
- July 2023 changes
- June 2022 changes
- Plans predating August 2021
- Common questions
What is a Legacy plan?
When TestGorilla stops offering a plan to new customers, it becomes a Legacy plan. Customers who had these plans when they were discontinued were given the option to remain on them for the time being. However, the plans are no longer offered to new or returning customers.
On your Plan & billing tab, you'll see the word legacy in parenthesis next to your plan name, if you're on a Legacy plan.
How this might affect you
If you’re on a Legacy plan, you’ll be able to continue with the plan when it’s time for it to renew, but eventually, you will be migrated to one of the new plans. Of course, we will notify you before we make any changes to your plan, as detailed in our Terms of use.
If you are a returning customer and your previous plan is no longer listed on our pricing page, it’s now a Legacy plan. You will not be able to purchase your old plan. You will have to choose from one of our current options.
July 2023 changes
In July 2023, we made changes to our premium plans. If you signed up for a Pay-as-you-go, Scale, or Business plan before this date, your plan will continue for one year with the features that it included at the time of purchase.
When your plan comes up for renewal, you will automatically be renewed on your existing plan. If you have questions about feature changes between the two plans, please search your inbox for our email or get in touch with our success team.
The account owner can change plans at any time via the Plan & billing tab. For details about changing or canceling your plan, check out Subscribe to, change, or cancel a plan. If you would like to upgrade or downgrade your account and you are on a Pay-as-you-go, Scale, or Business plan, you will only be able to choose from the new Starter and Pro plans. For more information on the features of each available plan, click here. You can still downgrade to a Free account at any time.
Pay-as-you-go, Scale and Business plans make use of our previous credit system, while our newer plans no longer rely on this system. Below you will find an outline of these plans along with the credit system, as well as examples of its usage.
Pay-as-you-go, Scale and Business plans
You can find the usage details of your paid plan under the plan & billing tab, beneath your basic plan information.
There are four headings related to usage, as shown in the below screenshot:
- Assessment credits (from plan)
- Candidate credits (from plan)
- Assessment credits (additional)
- Candidate credits (additional)
The below tables of definitions explain the terms you’ll see under each of these headings.
Credits (from plan)
| Name of plan |
The number of candidate or assessment credits included in your plan.
|
| Complimentary |
The number of credits that may have been added to your account outside of your plan terms. These might include credits we’ve refunded or gifted to you. It could also include credits that you paid for in bulk outside of your plan terms. |
| Consumed |
The number of credits that have been consumed within the boundaries of your plan. |
Credits (additional)
| Billed |
The overage credits used and billed for during the current billing year. These are credits used and billed if you run out of pre-paid plan credits, and they get charged to your saved payment method each month on the day you subscribed. Example: Last month, Emily used 20 candidate credits after running out of plan credits. Her plan charges $0.70 per extra candidate for these credits. Emily is billed $14 for additional candidate credits this month. |
| Paid | The total overage credits that have already been paid for during your current billing year. |
| Payment due | Any credits that have been billed and are past due. We’re awaiting payment for this amount. Please check your payment method. |
| Unbilled charges | Charges for additional credits that will be invoiced at the end of your billing month. |
Billing cycles
All currently offered paid plans automatically renew on a yearly basis, with monthly charges for overage fees. The calendar date that you started your plan determines the date of your billing cycle.
| Note: To ensure a candidate is never blocked from starting one of your assessments, and your team is not blocked from publishing assessments, you do not purchase additional credits before use. Instead, extra credits are automatically charged monthly through the payment method we have saved in your account. |
There are two billing cycles to be aware of:
| Annual cycle |
Your base plan is automatically renewed each year unless you choose to cancel before the renewal takes place.
Please review Information about upgrading and downgrading your plan for more information regarding this. |
Monthly cycle |
If you run out of pre-paid credits, you’ll incur charges for additional credits used. These are charged automatically every 30 days from the subscription date. Additional credits used during a monthly cycle will be reflected on the next invoice.
Emily will continue to automatically accrue charges as she uses the product, and they will be charged on the 10th of each month until her annual plan renews. |
| Note: If you use overage credits during the last month of your annual cycle or just before an upgrade, you will be charged twice: once for overages and once for the subscription. |
Change your plan
The account owner can change plans at any time via the Plan & billing tab. For details about changing or canceling your plan, check out Subscribe to, change, or cancel a plan.
Explanation of credits
Each paid plan includes a specific number of assessment and candidate credits. It’s important to understand how credits are used. All credits included with your plan expire on the date of your plan’s renewal. Unused credits do not roll over into your next cycle.
| Note: It is not possible to restore used credits. |
Assessment credits
Assessment credits are deducted from your balance when both of the below conditions are met:
- The published assessment contains a premium test or feature (i.e. a feature or test not included in the free plan)
- An external candidate begins taking the assessment. An external candidate is someone whose email address is not registered as an account user in your TestGorilla account. Your account’s registered users are considered internal candidates and can freely test your created assessments without expending credits.
Candidate credits
One external candidate taking one assessment uses one candidate credit. However, there are a few things to note about candidate credits:
- A candidate credit is deducted from your balance when an external candidate starts an assessment, regardless of whether they complete it.
- External candidates are any candidates that are not registered users of your account. If you want one of your account users to try an assessment for free, you’ll want to invite them to the assessment through the email address they use to log in to your TestGorilla account.
- Candidates are identified as unique based on email address. This means if you John Smith take your assessment using john@smith.com and johnsmith@gmail.com - the system sees John as two separate candidates.
- If the same external candidate takes two different assessments for your company, this counts as two candidates.
- Candidate credits are only used on Premium assessments — assessments that result in the deduction of an assessment credit.
- Candidates that are disqualified through the use of qualifying questions are prevented from starting the assessment, so they do not count as candidates for billing purposes. This means they do not use a candidate credit.
| Note: it is not possible to restore used credits. |
Examples of credit usage
To help understand credit usage a bit better, below are five scenarios and how the credits would be calculated:
Scenario one
Emily invites 50 people to an assessment on a free plan that includes five free tests and one custom multiple-choice question. No other premium features are used for the assessment. 40 people begin the assessment. 25 people complete it. The other 10 never start.
In this case, Emily created a free assessment because she only used free tests and one free custom question. This means no candidate credits nor assessment credits are deducted.
Scenario two
Emily invites 50 people to an assessment that includes a mix of premium tests and features. 40 people begin the assessment. 25 people complete it. The other 10 never start.
In this case, Emily uses one assessment credit. 40 people begin the assessment, so she also uses 40 candidate credits.
Scenario three
Emily invites 50 people to an assessment that includes a mix of premium tests and features, and includes qualifying questions. 40 people attempt to begin the assessment but 10 are disqualified. 25 people complete the assessment and the other 5 begin but do not finish.
In this case, Emily uses one assessment credit. 30 people begin the assessment, so she also uses 30 candidate credits. Because 10 of them were disqualified, she saved 10 candidate credits.
Scenario four
Emily invites 10 people to each complete 3 separate assessments that all include a mix of premium tests and features. All 10 people begin all of the assessments.
Whether or not the candidates complete the assessments is irrelevant, since all of them began all of the assessments. So in this case, Emily uses three assessment credits and 30 candidate credits. We do not recommend using the platform in this fashion.
Scenario five
Emily invites 50 people to complete an assessment. 25 people begin the assessment before day 67. On the 68th day, Emily clones the assessment and invites the other 25 people to the new version of the assessment. 10 people begin the new version of the assessment.
In this case, Emily uses two assessment credits and 35 candidate credits.
| Tip: If you find that you are consistently using overage credits and you still have 4 months or more before your plan renews, it might be worth considering an upgrade! |
June 2022 changes
On June 21, 2022, we made changes to our Pay-as-you-go plan. If you signed up for Pay-as-you-go before this date, your plan will continue for one year with the features that it included at the time of purchase.
When your plan comes up for renewal, you will automatically be renewed on our current Pay-as-you-go plan. If you have questions about feature changes between the two plans, please search your inbox for our email or get in touch with our success team.
Plans predating August 2021
If you are subscribed to a TestGorilla plan predating August 2021, you can find the pricing details for those plans below.
Rise Plan |
||||
| Currency | Monthly Subscription | Cost of additional candidates on a monthly subscription | Annual Subscription | Cost of additional candidates on an annual subscription |
|---|---|---|---|---|
|
USD |
$36.00 monthly | $12.50 per candidate | $335.00 annually | $9.50 per candidate |
| EUR | €36.00 monthly | €12.50 per candidate | €335.00 annually |
€9.50 per candidate |
| GBP | £31.00 monthly | £10.00 per candidate | £285.00 annually | £7.50 per candidate |
| AUD | $60.00 monthly | $20.00 per candidate | $585.00 annually | $16.00 per candidate |
Scale Plan |
||||
| Currency | Monthly Subscription | Cost of additional candidates on a monthly subscription | Annual Subscription | Cost of additional candidates on an annual subscription |
|---|---|---|---|---|
|
USD |
$185.00 monthly | $9.50 per candidate | $1,785.00 annually | $7.50 per candidate |
| EUR | €185.00 monthly | €9.50 per candidate | €1,785.00 annually |
€7.50 per candidate |
| GBP | £160.00 monthly | £8.00 per candidate | £1,485.00 annually | £6.50 per candidate |
| AUD | $325.00 monthly | $16.00 per candidate | $3,135.00 annually | $12.50 per candidate |
Business Plan |
||||
| Currency | Monthly Subscription | Cost of additional candidates on a monthly subscription | Annual Subscription | Cost of additional candidates on an annual subscription |
|---|---|---|---|---|
|
USD |
$625.00 monthly | $6.25 per candidate | $5,995.00 annually | $5.00 per candidate |
| EUR | €625.00 monthly | €6.25 per candidate | €5,995.00 annually |
€5.00 per candidate |
| GBP | £560.00 monthly | £5.50 per candidate | £5,250.00 annually | £4.50 per candidate |
| AUD | $1,125.00 monthly | $11.00 per candidate | $10,500.00 annually | $8.50 per candidate |
Common questions
Can I switch from my Legacy credit-based plan to the new unlimited plans?
Yes, you can switch from the previous credit-based plans to the new Starter or Pro plans. For information on how to upgrade, downgrade, or cancel your plan, please read our guide: Subscribe to, change, or cancel a plan.
I am a returning customer. I would like to continue my previous monthly subscription. How can I do this?
TestGorilla no longer offers monthly plans. You would need to choose from our current yearly plans. This allows you to have your full yearly allowance of credits available for use immediately, preventing any potential disruption to your hiring process.
When is an assessment credit consumed?
An assessment credit is consumed when an external candidate begins taking a premium assessment. For full details on this, check out the section on assessment credits above.
When is a candidate credit consumed?
A candidate credit is consumed when an external candidate begins taking a premium assessment. For full details on this, check out the section on candidate credits above.
How do I purchase more credits?
You don’t need to! If you run out of credits, we’ll refill your account when the annual billing date rolls around. Before that, we’ll automatically charge you for used credits on a monthly basis. Check out the section on billing cycles for full details. If you find you’re consistently using overage credits and your plan doesn’t renew for a few months yet, it’s worth considering an upgrade. Get in touch to discuss your options!
My Legacy plan has expired, but I need to access information from previous assessments. How can I do this?
You’ll need to upgrade to one of our current paid plan offerings in order to access data on an expired plan. If you have questions regarding this, please let us know.
Where can I find information about what my legacy plan includes?
The Plan & billing tab details the number of credits included with your plan, along with how many have been used. If you have further questions, please reach out to our support team.