Help with anything related to the Plan & billing tab of your account.
TestGorilla offers several different paid plans with different features and usage limits.
This guide details everything found under the Plan & billing tab of your account settings. It reviews things like:
- how to understand your plan and usage
- how to find and update your billing details and invoice history
For information on how to upgrade, downgrade, or cancel your plan, please read our guide: Subscribe to, change, or cancel a plan.
Approx. reading time: 8 minutes
If you don't have a TestGorilla account, check our pricing page for our current plans and details of those plans, and sign up for a Free plan while you’re there!
All images and amounts shown in this article are for illustrative purposes only — your plan details will be specific to your account and available plans may vary.
| Are you currently using a Pay-as-you-go, Scale, or Business plan? These plans are now considered Legacy plans as we have introduced updates to our available subscription options. To learn more about these changes, click here. |
In this article
Plan details
Account owners can view current plan details in the app at any time. To do this:
| Click your name in the top right corner of your account. | |
| Choose Plan & billing |
Your current plan is shown at the top of the page on the left side of the screen, along with the plan renewal date, as you see in the below screenshot. If you are on a Legacy plan, that information will be stated on this screen. You can find more information about our Legacy plans here.
| Note: If you do not see the Plan & billing tab, the most likely explanation is that you are not the account owner. You can learn more about user roles here. |
Billing cycles
All currently offered paid plans automatically renew on a yearly basis. The calendar date that you started your plan determines the date of your billing cycle.
There is a single billing cycle to be aware of for our Starter and Pro plans:
| Annual cycle |
Your base plan is automatically renewed each year unless you choose to cancel before the renewal takes place.
Please review Information about upgrading and downgrading your plan for more information regarding this. |
| Pay-as-you-go, Scale, and Business plans are now considered Legacy plans and have a monthly billing cycle based on credit usage in addition to an annual cycle. For more information about billing cycles for these plans, click here. |
Change your plan
The account owner can change plans at any time via the Plan & billing tab. For details about changing or canceling your plan, check out Subscribe to, change, or cancel a plan.
Payment and billing
Account owners on paid plans can view billing history, change the billing address, and change the payment method directly from the Plan & billing tab of your account.
Billing history
From the Plan & billing tab, click on Billing history. A new window will open allowing you to download your invoices in PDF format.
Billing address
From the Plan & billing tab, click on Billing address. A new window will open allowing you to change the billing address used for your account.
| Note: An address change will only affect future billings. It will not be retroactively applied to past invoices. |
Payment method
From the Plan & billing tab, click on Payment method. A new window will open allowing you to change the payment method used for your account.
Plan questions
Can I upgrade or downgrade my plan at any time?
Yes, you have the flexibility to upgrade or downgrade your plan at any time to better align with your evolving needs. You will continue to have access to the features of your initial plan until your subscription finishes. Please note, that if you are on a pre-existing Legacy plan you can only select to upgrade/downgrade to a Free, Starter or Pro plan going forward. For information on how to upgrade, downgrade, or cancel your plan, please read our guide: Subscribe to, change, or cancel a plan.
Am I charged for account users?
No! All paid plans can have as many account users as you’d like. Account users can also take premium assessments without incurring a charge. Just invite them to take the assessment using the same email address they use to login to your company TestGorilla account.
What payment methods do you accept?
We accept all major credit card providers, as well as PayPal. If you plan to use PayPal for an upgrade you’ll need to add the details before making the purchase. You can see how to do that here.
Do you offer discounts for non-profits?
Yes — we currently offer discounts for non-profits. Simply send us the relevant tax information declaring your status as a non-profit organization and we'll send you a discount code.