Why the AI side of the recording is blank, what is still there, and how to see what the candidate saw.
When you review an audio-only AI interview, the AI side of the recording does not show up, and there is an info banner above it. This is expected. The candidate's video, the full transcript, and the AI's evaluation are still there.
Approx. read time: 3 minutes
In this article
- The beta banner
- What the recording looks like
- Transcript and evaluation are unchanged
- What the candidate experienced
- Differences vs persona-format playback
- FAQ
The beta banner
You'll see this banner above the recording:
The AI animation does not appear in the recording, but is visible and interactive for candidates during the interview.
View candidate experience →
The "View candidate experience" link opens the candidate-side preview, so you can see what the candidate actually saw and heard during the interview.
What the recording looks like
Open the candidate's results, go to the AI interview tab, and play the recording. You'll see:
The candidate's video, recorded the same way as any AI interview.
The AI animation won’t appear in the recording, but was visible and interactive for candidates during the interview.
The standard playback controls and timer.
The full transcript in the side panel, with each speaker labeled and timestamps you can click to jump to that moment.
The audio plays as normal. You hear both the candidate and the AI throughout.
Transcript and evaluation are unchanged
coring is identical across formats. Same questions, same rubrics, same 0-5 scale, same recruiter override controls. Tone, fluency, and appearance are not analyzed.
The transcript captures everything said in the interview, by both the AI and the candidate. You can read along as you listen, copy quotes for your hiring notes, and jump to specific points using the timestamps.
The AI's score and reasoning sit alongside the transcript in the same place they always do.
What the candidate experienced
The candidate saw an animated orb on the AI side that pulsed and shifted as the AI spoke, giving them a clear visual cue for who was talking. Their own video stayed on screen the whole time.
To see this for yourself, use the View candidate experience link in the banner. It opens the candidate-side view of the interview so you can see exactly what they saw.
Differences vs persona-format playback
If you picked the persona format for an interview, the recruiter playback looks different. The persona renders normally on the AI side, the same way it did for the candidate. There is no banner and the recording behaves like any other AI interview recording. Scoring, controls, and the transcript work the same way in both formats.
FAQ
Why is the animation orb not visible in the interview recording?
Audio-only interviews and new and this functionality is not yet supported: the animation the candidate saw is not yet rendered into the recruiter playback. The transcript and the candidate's video are still there.
Will recruiter playback get the animation later?
That's the plan. Audio-only interviews are new, and rendering the animation into the recruiter playback is on the roadmap. We'll update this article when it ships.
Does the format affect the candidate's score?
No. The questions, rubrics, scale, and override controls are identical across animation and persona. Only the look changes.
Can I switch this interview to the persona format?
The format is locked when the interview is added to an assessment. To switch, recreate the assessment with the other format.