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1. Customer service: immersive job simulation🎙️
We’ve launched a new Customer Service: Immersive Job Simulation test to simulate real-world support scenarios.
What do you need to know?
- Candidates respond to 3 video questions by recording audio.
- Responses are to be manually reviewed—this test is not auto-scored.
- Designed to assess tone, empathy, and problem-solving in high-pressure service situations.
🔦 Customer feedback spotlight:"We are a call center. An assessment to test one's ability to listen to a customer while entering correct data would benefit us and I'm sure many companies. Had this test been available, we would have pulled the trigger and used TestGorilla." — COO at a mid-size US company. We are focused on creating tests that reflect real-world skills as accurately as possible. This simulation test is the first in a series of upcoming immersive tests. |
2. Assessment tags 🏷️
Now, you can add, delete, and filter by tags, making it easy to organize assessments.
What do you need to know?
- Each tag supports up to 30 characters.
- You can remove the tags anytime by simply selecting the tag and choosing the 'delete' option.
- Helps users with high assessment volume stay organized and find what they need faster.
3. Notification center 🔔 (beta)
We added a basic notification center to help users stay updated with new feature updates.
What do you need to know?
- A bell icon now shows new notifications in the app.
- Development teams can now push updates or reminders using this framework.
🔦 Customer feedback spotlight:“You mentioned there's a new AI test, but I wasn't aware of it... maybe also improving the notification system to inform customers of new features would be great.” — SVP Global Ops & Transformation, Tech company in the UK We’re thrilled to roll out the Notification Center! It helps us share feature updates with more customers, highlighting the incredible work of our engineering team. |
4. Custom email color styling 🎨
Express your brand's identity by customizing the colors in your invitation and rejection emails.
What do you need to know?
- Available for all customers.
- Change the color of email headings, links, and text with just a few clicks.
5. 15-minute time limit for essay questions 📝
You can now set a 15-minute limit when creating custom essay questions.
What do you need to know?
- This is an addition to the earlier options of time limits.
- Offers more flexibility when designing essay-style assessments.
🔦 Customer feedback spotlight:“Please, can I please put in a developer request? Could you allow a custom essay question to be timed at 15 minutes? Current options are only 10 or 30 mins.” — Senior TA Specialist, Tech company in the UK. This was a quick win for our engineering team and early feedback from customers has been very encouraging. |
6. New tabs in assessment results page 🗂️
The overview page now features tabs to help you better navigate your assessment data.
What do you need to know?
- Three new tabs: Candidates, Overview, and (coming soon) Analytics.
- For now, only the first two tabs are visible.
- We will soon add the third ‘Analytics’ tab as well.
7. Improved email invitation template 📩
We have updated the design and content of the invitation email sent to all candidates.
What do you need to know?
- We developed this copy after testing various messages, as it achieved the highest open rate and conversion to starting an assessment.
- If you have modified the email invitation, that won't be altered.
Your feedback makes TestGorilla better every month. Keep it coming! Stay tuned for more updates next month.
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